Q. What is EasyRentil?
EasyRentil is a peer to peer (P2P) rental website. We allow people to upload their
products to rent to other people. We provide the market place, infrastructure and
support to enable a smooth and hassle free rental experience where both parties
Q. What do I need to register my account?
To create an account, you need at least 2 valid government issued IDs, a working
email address and a working mobile phone number. Please note that the account is
pending clearance and EasyRentil reserves the right to decline an account creation
request without giving a reason.
Q. How does EasyRentil work?
Once you've created an account and have been approved, Renters simply upload the
products they want to give out on rent via their dashboard. They enter the necessary
information like price, security deposit, available dates, do’s and don'ts, pictures,
etc. Borrowers can browse through the plethora of products and pick the ones they
want to rent. A request to rent is sent to the Renter with details of the Borrower’s
requirement and profile. The Renter has 24 hours to accept or decline the request. If
the request is accepted, the Borrower’s wallet account is debited for the rental
amount + security deposit + logistics (if applicable). The product is picked up and
shipped to the Borrower. The rental amount is kept as escrow with EasyRentil and is
transferred to the Renter within 2 days. This time is to allow the Borrower to point
out any issues with the product.
Q. How does the security deposit feature work?
Security deposits are the cornerstone of a successful rental model. We looked at
various options to maximize user friendliness and user experience. The user will
create an account with the payment wallet. This is a one time thing. Once the
account is created, they user will load the wallet with the money needed for the
rental. This includes the rental amount, security deposit, taxes and fees. Don't worry,
this amount will be given to you. Once a rental is accepted by the Renter, the
amount is debited from the Borrower’s account and is held in escrow. At the
completion of the rental, assuming there are no issues, the security deposit is
Illuminati Tech Pvt Ltd
104 Shree Naman Plaza, S V Road, Kandivali West, Mumbai 400 067
refunded into the Borrower’s wallet account 2 days after the rental period
Q. Who handles logistics?
We’re all about options! So we have an option where the Renter can choose to ship
the product using our logistics partner through the EasyRentil website, or he/she can
choose to ship the product themselves. The same options exist for the Borrower at
the time of returning the product. If either party chooses the logistics partner, the
applicable charges will be mentioned to them.
Q. How does EasyRentil process the payments?
We believe in the highest quality of service. With that in mind, we have tied up with
India’s premier mobile payments and wallet company. We use their mobile wallet
product to enhance the user experience and reduce the user’s hurdles to execute a
Q. Is it safe?
Safety is of paramount importance when dealing with online payments. We get that.
That's why we have chosen to partner with India’s premier payments and wallet
company which employs the best technology and encryption to keep your data safe
Q. How do the rating matter?
We’re building a rental community, and in a community ratings is currency. Ratings
are important to communicate to potential Renters and Borrowers the kind of
experience others have had dealing with a particular individual or company. It helps
Borrowers and Renters strive to provide a superior renting experience.
Q. How does EasyRentil decide on a dispute?
Elementary, my dear Watson! We always look at the facts. If the Renter had
uploaded pictures and a small description about the product right before shipping it
and the Borrower did the same upon receiving it, we’d try to understand from both
parties what went wrong and take a call. We highly recommend that as a Renter,
you click pictures and write a small description about the product RIGHT BEFORE
shipping it. This way we can maintain a timeline on the product. We recommend you
do that when you receive the product too. This will help us in dispute resolution. We
recommend the Borrower do the same thing. It's OPTIONAL but the extra effort can
go a long way!